CRM Experts predict 2006
January 9, 2006 Leave a comment
TechTarget is running it’s CRM predictions for 2006. Among the top predictions are:
- CRM (Customer Relationship Management) will become less of a standalone function, and even more highly integrated with business process.
- SugarCRM (Open Software) will make it’s breakthrough into the mainstream (we told you so).
- SugarCRM will not only become a viable alternative to low-end Oracle and SAP , but also to online services , such as SalesForce.com
- Voice over Internet (VOIP – think Skype) will become increasingly important in the call-center.