November 6, 2006 Leave a comment
If you’re planning to travel by Irish Rail, don’t trust the timetable information given out by it’s website. On a recent trip from Drogheda to Portadown, the actual outgoing and return times were between 5 and 10 minutes earlier, due to timetable changes made up to 6 months before. It’s all very well getting consultants to redesign your website , like CIE did recently , but if your organisation can’t keep it up to date , what’s the point?
There’s no excuse for giving out inaccurate information. Translink , the company that operates the northern half of the Dublin-Belfast Enterprise service, manages to display the correct train times. Incidentally , Translink is also publicly owned , so the ‘shrug shoulders it’s just public service’ excuse isn’t valid either.
Get your act together , and display accurate times, or don’t give out any information at all. I made the train , but how many people have been caught out by this? Bluire has found more reasons to be angry with Irish Rail.
Update: Red Cardinal has shown that at least the ex-CIE group of companies are consistent, with Bus Eireann showing an appalling web design for their site.
Update 2: Ken reports about a recent webchat with Irish Rail. Interesting reading.
Update 3: And I thought I had problems. This is much worse.