CRM Experts predict 2006

TechTarget is running it’s CRM predictions for 2006. Among the top predictions are:

  • CRM (Customer Relationship Management) will become less of a standalone function, and even more highly integrated with business process.
  • SugarCRM (Open Software) will make it’s breakthrough into the mainstream (we told you so).
  • SugarCRM will not only become a viable alternative to low-end Oracle and SAP , but also to online services , such as
  • Voice over Internet (VOIP – think Skype) will become increasingly important in the  call-center.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s