TechTarget is running it’s CRM predictions for 2006. Among the top predictions are:

• CRM (Customer Relationship Management) will become less of a standalone function, and even more highly integrated with business process.
• SugarCRM (Open Software) will make it’s breakthrough into the mainstream (we told you so).
• SugarCRM will not only become a viable alternative to low-end Oracle and SAP , but also to online services , such as SalesForce.com
• Voice over Internet (VOIP – think Skype) will become increasingly important in the  call-center.