I'm not used to this from a hosting company

I’m in shock. I don’t normally get this kind of treatment from a hosting company.

Normal Version (for more see this post)

  1. Try something vaugely technical and fail
  2. Post support ticket on website
  3. Have support ticket ignored
  4. Post another support ticket , have it ignored
  5. Have credit card billed for hosting
  6. Repeat steps 2-5 until hosting company dies (it actually happened).

Java and Linux VPS Hosting by RimuHosting

New Version

  1. Try to upgrade to PHP5 (latest version of the language the website is written in)
  2. Find good script on support section of hosting company website
  3. Script fails near end (these things happen), raise support ticket.
  4. Get response within 6 hours (hmm , that’s strangely fast!).
  5. Shock! Not only have the updated the script, but they’ve actually gone and performed the upgrade for me , saving me about 2 hours work.
  6. Still not believing 5 , I double check the upgrade , and yes, they’ve actually done it!

Now , if only they could do something about the name (I’ve lived in New Zealand , so I know Rimu is actually a type of tree, but a lot people just think it’s rude!).

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One comment

  1. Adrian · November 22, 2006

    Seconded! Rimu Hosting are _fantastic_.

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